FAQs

Find answers to common queries about Simpli5’s App usage, troubleshooting, and more. Whether it’s navigating features or addressing concerns, we’ve got you covered.

Build Your Own Screen >

App Organiser >

Emergency >

Miscellaneous >

BUILD YOUR OWN SCREEN

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How do I customise my Homescreen?

The Homescreen has been provided with 3 tabs Viz:- Fav Apps, Dial and Essential. Out of these Fav Apps and Dial tabs have been provided with the Add/Edit button. 

  1. Adding Fav Apps – Click on the Add/Edit button to choose up to 8 Apps of your choice to be placed on the Homescreen. 
  2. Adding contacts to Dial – Click on the Add/Edit button to choose up to 8 contacts of your choice to be placed on the Homescreen.
How do I remove/replace apps from the Fav apps on the Home screen?

To remove/replace apps from the app organiser, go to Add/Edit, untick the app you want to remove, and press Save.

How do I remove/replace contacts from Dial on the Home screen?

To remove/replace apps from the app organiser, go to Add/Edit, untick the app you want to remove, and press Save.

Apps Organiser

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How do I locate an already installed app on my smartphone?

You will find a search bar on the top. Enter the name of the app and it will quickly find the app.

How do I search and access apps not listed in any of the pre-selected categories provided?

You will find a search bar on the top. Enter the name of the app and it will quickly find the app.

Can I choose the category under which the apps should reflect?

This facility will be made available shortly.

Can I install new apps? If yes, How?

Yes. Search for the Google Play app in the search bar under the App organiser screen. Open the Google Play app, search for your desired app and install.

Where can I see the newly installed app?

Currently, the downloaded app will get auto categorised as per Simpli5’s app masterlist. you can also use the search bar on top of the App Organiser screen to quickly find the newly downloaded app.

How to uninstall an app?

Long press on the app icon you want to uninstall. This will take you to the App Info screen. Click on “Uninstall”.

Can I set my favourite apps on the homescreen?

Yes, the customisation feature allows you to choose upto 8 apps of your choice to be placed on the Homescreen.

How do I propose an app not listed under the logical category for inclusion in an existing category?

You are requested to click on Help and provide Customer feedback/Suggestion.

How do I locate an already installed app?

You can also use the search bar on top of the App Organiser screen to quickly find the app you are looking for.

Emergency

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How do I use the Emergency feature?

On the home screen, users can either choose to call the emergency contact or send a SMS message along with your location to all your Emergency contact persons added by you during the app installation process.

1. To call, you can click on the single touch Emergency call icon and it will call the first person on your carecircle list. 

2. To send an SMS message , click on the SMS & more-> button. You will be taken to the Emergency screen where you can click on the Message button to trigger the SMS blast of the templated message to all the persons on your emergency contact list.

Note: The SMS message has been carefully designed to trigger a 10 seconds countdown to allow users time to pull back, in case of a false alarm, by pressing the cancel button .

How do I add contacts for Emergency?

You can add up to 3 contacts to their care circle post installation while onboarding. You can choose the emergency contacts from the contact list on your mobile and tag them appropriately. After adding the contacts you are advised to opt to send an intimation to your chosen care circle members to inform them about the same. 

You can also opt to add emergency contacts subsequently by clicking on the arrow in the Emergency Call tab on the Homescreen and then follow the steps detailed above.

How do I edit emergency contacts?

Click on the arrow in the Emergency Call tab and choose the contact to be edited by clicking on either the edit icon or the delete icon. After adding the correct contact, you are advised to opt to send intimation to ensure all members in your care circle are made aware of the same.

I'm unable to find the name of my family member/ friend from my contacts to add as emergency contact?

It has been observed that users often save the contact numbers under a nickname or alias names by which the person is popularly known within closed circles. We have also come across instances wherein the names have been stored in a vernacular language such as the user’s mother tongue. Users are requested to take such instances into account.

My emergency contact name is visible while searching in the emergency contacts list. However, the preferred number is not visible?

In case the contact has multiple mobile numbers, users are advised to save the preferred number independently so that the same can be made available for tagging as the Emergency contact.

Can I add multiple numbers under a single tag e.g family or friend?

Yes. The same tags can be used multiple times.

Can I edit the templated emergency message?

We have a pre-templated emergency message for your convenience.

Can I add more than 3 numbers to the emergency contacts?

This facility has currently been extended to allow only up to 3 members.

Does the Emergency feature trigger from the locked screen?

In the current version, this facility is available once the phone is unlocked. We are working on making this accessible even from the locked screen.

What information is included in the emergency SMS message?

The emergency SMS message includes a request for immediate assistance, a link to the sender’s current location on Google Maps, and an indication that the message was sent via Simpli5.

 

Miscellaneous

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Where can I find tutorials to guide me on how to use the various features?

The Tutorials have been introduced under the Help section. Here you will find tutorials for how to use the Simpli5 alongwith tutorials for other apps such as Google Maps, Gpay and many more.

If I change my phone, do I have to reinstall the Simpli5 app?

Yes, you will need to reinstall the app from the Play store

Is my personal data safe after giving permissions while installing Simpli5?

Yes. The permissions are being requested only to allow access to features which facilitate specific features. Your personal data or interaction within your apps are NOT being collected. For more details please read the Privacy Policy and Terms and Conditions.

How do I set Simpli5 as my default Home Screen?

In case you want to switch to setting Simpli5 as the default home screen, click on the Switch default launcher in the Help screen and choose Simpli5 to be set as the default home screen.

How do I switch between the Simpli5 app and my original home screen?

Go to Help button on your Homescreen, click on the Switch default launcher to choose between the Simpli5 app or your default home screen.

How do I set up the Alarm?

Click on Alarm.This will take you to the native alarm settings. Follow the usual process to set an alarm.

Can I customise my home screen to add wallpaper with a photo of my choice?

We will be introducing this feature in subsequent versions.

My Family member/ friend wants to install the Simpli5 app on his iPhone. Does Simpli5 work on an iphone?

Present version is for android only. We will be working on making Simpli5 available on iOS as well.

How do I share my feedback?

Click on Help icon and follow the instructions.

How do I share the app with my friends and family members?

Click on the Share icon on the Home screen and choose share via whatsApp to share the link to download the app.

Is Simpli5 free? If not, what are the charges?

The Simpli5 base version is and will always be free. Premium features such as customisations and other value added features will be made available at a nominal fee.

Does Simpli5 run on any android smartphone?

Yes. It should run on any android smartphone with android version 10 and above.

Where do I find Google search?

For Google search, accessing Chrome app from the app screen and open

How secure is my data from my interactions with the apps?

Simpli5 only organises the apps on your phone and does not seek permissions to access any data from other external apps on your phone.

Will I lose my settings if I change my phone?

Yes, you will need to reinstall the Simpli5 app and set it up again on your new phone.

Is there a community forum for Simpli5 users?

Yes, Simpli5 users can connect through our Facebook community, Instagram page, and YouTube channel for discussions, updates, and support. Click here to join the Keep It Simple for Seniors community

Where can I find the privacy policy and terms of service?

To find the privacy policy and terms of service, go to the settings in the top right corner, select “About Us,” and you’ll find them there.